Chatbot

Chatbot Services

Building Chatbot across several messaging apps lets you decide when and where customers want to connect with your business.

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Texting and DM are norms, have the customer reach through another familiar channel.

What is this service?

This service helps your customers communicate with your business through a channel of their choice. For example, allowing customers to text through various chat applications brings the customer closer to one step.

Why is this service essential for businesses?

It reduces the amount of friction, increases employees' productivity, allows them to reach the customer across different channels, and improves the services offered to the customers.

How to achieve this business goal?

Our consultants analyze the existing process and provide recommendations based on compelling insights.

Do you have a recommendation?

The recommendation includes

  • Digitizing forms,
  • Enhancing department workflows,
  • Establishing asynchronous communications,
  • Enabling real-time data flow, and
  • Generating reports based on insights.

Benefits

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Enhanced customer service

By implementing a chatbot, businesses can provide customers with quick and efficient support 24/7, reducing wait times and increasing customer satisfaction.

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Cost savings

Chatbots can help businesses reduce support costs by automating routine tasks and handling customer inquiries without the need for human intervention.

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Increased sales and revenue

Chatbots can assist customers with their shopping experience, suggest products, and provide personalized recommendations, which can lead to increased sales and revenue.

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Improved engagement and retention:

Chatbots can engage customers with personalized and interactive experiences, such as quizzes, surveys, and games, which can help improve customer retention and loyalty.

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Competitive advantage

Implementing a chatbot can give businesses a competitive advantage over competitors who do not offer chatbot support, by providing a more efficient and convenient customer service experience.

Use cases

Lead generation

Chatbots can capture leads by collecting contact information and qualifying leads.

E-commerce

Chatbots can assist customers with their shopping experience by suggesting products, answering questions, and helping with the checkout process.

Appointment scheduling

A chatbot can schedule appointments, meetings, and consultations. Marketing and sales: Chatbots can send promotional messages, run marketing campaigns, and provide personalized recommendations to customers based on their browsing history and preferences.

Marketing and sales

Chatbots can send promotional messages, run marketing campaigns, and provide personalized recommendations to customers based on their browsing history and preferences.

Feedback collection

Chatbots can collect and analyze customer feedback to improve your products or services.

By utilizing our company's chatbot development services, clients can benefit from a customized chatbot that is seamlessly integrated with their systems, provides a better customer experience, and ultimately improves business operations.

Our range of services

Custom Bot Development service

At our company, we specialize in creating chatbot applications that are customized to our clients' specific needs. Our services cover a wide range of areas, including customer service, sales, lead generation, and more.

Bot integration service

We don't just develop chatbots, we integrate them too. Our bot integration services ensure that chatbots are seamlessly integrated with various connectors, in-house systems, CRM, ERP systems, and other applications.

Quality Assurance Service

Quality assurance is a top priority for us, which is why we offer comprehensive testing services for chatbot applications. We test bot prompts, conversational flow, and overall customer experience to ensure that chatbots are functioning optimally.

Natural language service

We take it a step further by incorporating NLP and machine learning technologies into our chatbots, allowing customers to have more natural and seamless interactions. Our NLP engine interprets the language used in conversations and converts it into the appropriate intent, making conversations more intuitive and user-friendly.

Chatbot design service

We also offer chatbot design services that help clients create engaging and intuitive user interfaces for their chatbots. Our design services include designing conversational flows, creating visual elements such as buttons and menus, and selecting appropriate language and tone for the chatbot.